InstantFeedback Pricing 

Simple, Transparent Pricing Tailored to Your Needs 

 
InstantFeedback for HubSpot offers a range of pricing tiers to suit businesses of all sizes.  

Hear What Your Customers (Don't) Say

InstantFeedback for HubSpot collects omnichannel customer feedback, predicts key satisfaction metrics from interaction communication, and provides actionable recommendations and insights to transform your customer experience.

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Pricing Tiers 

Features
Forever Free
$0/mo
Beginner
$100/mo
Growth
$200/mo
Ultimate
$500/mo
         
OmniChannel - - - -
E-mail ✔ ✔ ✔ ✔
Web Widget  - ✔ ✔ ✔
SMS/Viber/WhatsApp       ✔1
         
Automated Feedback Requests - - - -
Customer survey ✔ ✔ ✔ ✔
Closed ticket - ✔ ✔ ✔
Closed deal (won or lost) - -✔ ✔ ✔
Content (blogpost) - -✔ -✔ ✔
         
Metric Type - - - -
NPS – Net Promotor Score ✔ ✔ ✔ ✔
CSAT – Customer Satisfaction Score - -✔ ✔ ✔
         
Lists - - - -
Promoter and Detractor Lists   ✔ ✔ ✔
         
Included Feedbacks 2 campaigns per year 250 per month2 1000 per month2 unlimited
         
Insights Add-on ▼     $180 $280
Billed Yearly
Forever Free Plan
$0/mo
  • ✔ Email
  • ✔ Customer survey
  • ✔ NPS - Net Promoter Score
  • ✔ 2 campaigns per year
Beginner Plan
$100/mo
  • ✔ Email
  • ✔ Web Widget
  • ✔ Customer survey
  • ✔ Closed ticket
  • ✔ Closed deal (won or lost)
  • ✔ Content (blogpost)
  • ✔ NPS – Net Promoter Score
  • ✔ CSAT – Customer Satisfaction Score
  • ✔ Promoter and Detractor Lists
  • ✔ Included 2501 feedbacks per month
Growth Plan
$200/mo
  • ✔ Email
  • ✔ Web Widget
  • ✔ Customer survey
  • ✔ Closed ticket
  • ✔ Closed deal (won or lost)
  • ✔ Content (blogpost)
  • ✔ NPS – Net Promoter Score
  • ✔ CSAT – Customer Satisfaction Score
  • ✔ Promoter and Detractor Lists
  • ✔ Included 1000 feedbacks per month2
Ultimate Plan
$500/mo
  • ✔ Email
  • ✔ SMS/Viber/WhatsApp1
  • ✔ Web Widget
  • ✔ Customer survey
  • ✔ Closed ticket
  • ✔ Closed deal (won or lost)
  • ✔ Content (blogpost)
  • ✔ NPS – Net Promoter Score
  • ✔ CSAT – Customer Satisfaction Score
  • ✔ Promoter and Detractor Lists
  • ✔ Included unlimited feedbacks
Insights Add-on
GenAI-generated reports with satisfaction/dissatisfaction reasons,impact on NPS, CSAT, CES.3
$180 for Growth and $280 for Ultimate plan

The prices above are monthly with a minimum yearly commitment. You can choose to pay monthly or pay upfront with a 20% discount for upfront payment. 

1 Extra charges apply for SMS/Viber/WhatsApp text messages. Client needs to have an active Infobip account. 
2​ For feedback exceeding the package limit, additional charges apply: $0.50 per feedback for the Beginner package and $0.30 per feedback for the Growth package.​
3 Extra charges apply for OpenAI processing costs. Client needs to have an active OpenAI account.